Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Renai Xclusive FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you still need help, feel free to contact us at info@renaixclusive.com or +91 8178600634.

1. How can I place an order?

You can place an order directly through our website. Simply browse our collections, select your item, choose the size, and click “Add to Cart.” Proceed to checkout and follow the instructions to complete your purchase.

2. Do I need to create an account to shop?

No, you can shop as a guest. However, creating an account allows you to track your orders, manage returns, and get exclusive updates.

3. What payment methods do you accept?

We accept major debit and credit cards, UPI, net banking, and various mobile wallets. All payments are processed securely.

4. Can I modify or cancel my order after placing it?

If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us immediately at info@renaixclusive.com or call +91 8178600634.

5. How long does delivery take?

Orders are usually delivered within 4-7 business days after dispatch. Delivery time may vary based on your location and chosen shipping method.

6. Do you offer international shipping?

Currently, we ship only within India. We are working on expanding to international locations soon.

7. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to track your package on the courier’s website.

8. What is your return and exchange policy?

We accept returns and exchanges within 15 days of delivery for unused, undamaged items with original tags. Please refer to our [Returns & Exchanges Policy] for full details.

9. What should I do if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving the item with photos, and we will arrange for a replacement or refund.

10. How can I contact customer support?

You can reach us via email at info@renaixclusive.com or call us at +91 8178600634. We’re available Monday to Saturday from 10 AM to 6 PM.

Didn’t find what you were looking for? Reach out to us anytime — we’re here to help!