Returns + Exchanges

At Renai Xclusive, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with our easy returns and exchanges process.

Returns

• You may return most items within 15 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

• Personalized or custom-made products are not eligible for returns unless defective or damaged.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us within 15 days of delivery.

• Exchanges are subject to product availability.

• The returned item must be in the original condition with tags attached.

How to Return or Exchange

1. Contact our customer service team at info@renaixclusive.com or call us at +91 8178600634 to initiate your return or exchange.

2. Provide your order number and details about the item(s) you want to return or exchange.

3. We will guide you through the return shipping process.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7-10 business days.

• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at info@renaixclusive.com or +91 8178600634 with photos of the item.

• We will arrange for a replacement or refund at no extra cost.

Important Notes

• Please do not send returns or exchanges without contacting us first.

• We recommend using a trackable shipping service for your returns as we are not responsible for lost packages.

Thank you for shopping with Renai Xclusive! We appreciate your support and are here to ensure your experience is smooth and enjoyable.